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Here The Top Kenyan Companies That Offer Best Customer Service

On Friday, the Institute of Customer Service Kenya feted organizations which Kenyans had given a thumbs up for Service Excellence in Customer Service in a Mobile Survey conducted during the Customer Service Week 2014.

SE Awards post

The celebrations of the Kenyan Customer took place throughout last week on Social Media under the hashtag #CSWeek2014. Thereafter, organizations were presented with the Service Excellence Awards.

The following are the winners of the 2014 annual Service Excellence Awards:

The winners of inaugural Service Excellence Awards are:

Banking Sector

Winner – Equity Bank

1st Runner Up – KCB

2nd Runner Up – Coop Bank


Mobile Communications Sector

Winner – Safaricom

1st Runner Up – Airtel

2nd Runner Up – YU



Winner – University of Nairobi

1st Runner Up – JKUAT

2nd Runner Up – Kenyatta University



Winner – Nakumatt

1st Runner Up – Naivas

2nd Runner Up – Tuskys


Public Service Sector

Winner – Huduma Centers

1st Runner Up – NHIF

2nd Runner Up – NSSF


Petrol Stations

Winner – Total

1st Runner Up – Shell

2nd Runner Up – Oil Libya


Insurance Sector

Winner – ICEA Lion

1st Runner Up – APA

2nd Runner Up – CIC


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