On Friday, the Institute of Customer Service Kenya feted organizations which Kenyans had given a thumbs up for Service Excellence in Customer Service in a Mobile Survey conducted during the Customer Service Week 2014.
The celebrations of the Kenyan Customer took place throughout last week on Social Media under the hashtag #CSWeek2014. Thereafter, organizations were presented with the Service Excellence Awards.
The following are the winners of the 2014 annual Service Excellence Awards:
The winners of inaugural Service Excellence Awards are:
Banking Sector
Winner – Equity Bank
1st Runner Up – KCB
2nd Runner Up – Coop Bank
Mobile Communications Sector
Winner – Safaricom
1st Runner Up – Airtel
2nd Runner Up – YU
Universities
Winner – University of Nairobi
1st Runner Up – JKUAT
2nd Runner Up – Kenyatta University
Supermarkets
Winner – Nakumatt
1st Runner Up – Naivas
2nd Runner Up – Tuskys
Public Service Sector
Winner – Huduma Centers
1st Runner Up – NHIF
2nd Runner Up – NSSF
Petrol Stations
Winner – Total
1st Runner Up – Shell
2nd Runner Up – Oil Libya
Insurance Sector
Winner – ICEA Lion
1st Runner Up – APA
2nd Runner Up – CIC
