Tag: Safaricom News

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Safaricom Announces That Mpesa will be down for 4 Hours

Safaricom has announced its mobile money service, commonly known as M-Pesa will be out-of-service for four hours on Wednesday night from 11:59pm to 4am.

During the planned maintenance, the telco giant explained all M-Pesa services including airtime purchase shall be affected.

As per the statement released Monday by Safaricom Chief Executive Peter Ndegwa, the timing of the maintenance has been planned to result in the least of inconvenience to customers.

“We are constantly investing and innovating M-Pesa to ensure that we continue to meet the needs of our customers as well as continue to support our partners in their business ambitions,” Ndegwa said.

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Eunice Njeri Reveals : ‘I Earn A Few Shillings Though Safaricom Makes 30 Million From My Music’

Gospel singer Eunice Njeri has written an open letter to top telecommunications company Safaricom, stating that she is struggling to earn in music though the company makes a lot from her music.

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The singer adduced evidence showing how Safaricom is make nearly 30 million shillings per month but after deductions (from Government and PRSP’s) she makes only a small piece of the earnings.

The singer wrote :
Dear Safaricom, My name is Eunice Njeri.

Am a Gospel musician and i Love Jesus. Maybe you might remember me from the close to 30 Million Kenya Shillings you make every month from my music…or almost half a billion Kenya Shillings you have made the last one year,not so big in your eyes but enormous to mine. The 15 percent you gave to liberty Africa has been generously distributed to themselves and nothing reached me. Today I struggle with not much to live on but a few shillings I get every now and then…. I tried my best to do what God called me to do but you made the money. Bound with contracts I may never get anything from you….big as you are who can touch you? I can’t. Hopefully you read this and God touches you to remember the singer…that would be me.

Eunice Njeri Mathenge.

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This is the second time in nearly a year when Eunice Njeri has come out to plea for help from the Telecommunication company that outsourced the services of ringback tones to PRSP’s.

The President, Uhuru Kenyatta at the state house Summit a few weeks ago stated that it’s time artists start getting paid well because they put so much work and money to have a song on air.

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What Happens To MPESA Money After A Person Dies ? : Safaricom Reveals

After numerous questions were asked by Safaricom users on what happens to MPESA money after a subscriber dies, Safaricom has now revealed on the procedure to be followed to claim the money.

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For M-PESA accounts having more than Kshs. 30,000
Copy of the Death Certificate
Copy of ID of Next of Kin
Grant of probate; where an M-PESA subscriber dies and has written a will
Letters of Administration; where a person dies without a will.
For M-PESA accounts having less than Kshs. 30,000
Affidavit administered by a Commissioner for Oaths and sworn by the claimant
Death Certificate (Burial permit will NOT be accepted).
Letter from Provincial Administration of the deceased’s area of residence or letters of administration
Next of Kin’s ID and copy to be retained.
However in cases of dispute, the next of kin will be required to provide Letters of administrations or grant of probate.

In instances where the funds are not claimed by the customers’ next of kin we are required to submit these funds to the Unclaimed Financial Assets Authority (UFAA). The funds submitted to the UFAA are those that have been dormant for a period of two years either due to inactivity on the M-PESA Account or where a customer is deceased and the funds have not been claimed by the next of kin.
Where funds have been submitted to the UFAA the next of kin can still claim them from the UFAA by filing a claim with them. The next of kin will be required to provide certain documentation as will be advised by the UFAA.

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We Sincerely Apologize : Safaricom Apologizes After Network Outage Hit Nairobi On Wednesday

If  you had tried to access your Mpesa either to send money or buy airtime on Wednesday morning you would have found yourself waiting and waiting and waiting again. This was due to a network outage that hit Safaricom on Wednesday morning affecting a number of areas in Nairobi.

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Several subscribers were left in a dismayed state when Safaricom network hit a low on Wednesday leading to a number of questions being raised on whether it’s something that has been occurring quite frequently.

As usual the company was quick to respond by sending a statement to newsrooms stating that there was an issue with their 2G, 3G and Wimax Services.

The company’s Corporate Affairs Director Mr Nzioka Waita said the outage affected Karen, Langata, Westlands, Kinoo and parts of the Central Business District.

He said the network outage started from about 4.25am Wednesday morning.

“As a result of the outage, some customers have been unable to make or receive calls, use SMS, mobile data or reach our Contact Centre for assistance,” said Mr Waita.

“Safaricom engineers and technicians are busy addressing the problem, with a view to restoring all affected services within the shortest possible time, we sincerely apologise for any inconvenience caused by this outage,” he added.

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While You Are Tweeting : Safaricom Earns 43 000 Shillings A Minute

Good business is not all about hard work but intelligent and creative working which is something that Kenya’s biggest telecommunication company has portrayed. Under the leadership of their CEO Bob Collymore Safaricom has really grown in terms of revenue and CSR through Safaricom Foundation.

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The telecommunications firm yesterday announced a net profit of Sh23 billion, reflecting a 31 per cent rise in after tax profit for the year ended March 2014. This is up from the Sh17.54 billion recorded in March, the previous year.
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To the average person this would mean average of Ksh 43,000 per minute showing the great success of the company. Profit before tax rose by 37 per cent to Sh35 billion for the full year to March 31.  That means while someone is busy tweeting on twitter or liking a pic on facebook the company is talking of thousands in revenue. What a giant. 

safaricom twitter person tweeting

This was Sh10 billion more than the Sh25.45 billion that it made in the 2012/2013 financial year. In addition to a rise in the Average Revenue Per User (ARPU), the firm also reported an increase in the total number of subscribers, which also contributed to the double-digit growth across revenue streams – voice, M-Pesa, text messaging and mobile and fixed data.

Stats (c) Standard

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Kasarani Stadium Re-branded To Safaricom Stadium

Moi International Sports Complex, Kasarani has been re-branded  to Safaricom Stadium in a deal that will take  two years.

safaricom kasarani

According to Nation Media In a statement sent to newsrooms on Friday, the Sports Stadia Management Board said the stadium will be known as the Safaricom Stadium Kasarani – Home of Heroes while the gymnasium will be called the Safaricom Indoor Arena in a deal reportedly worth more than Sh 55m.

As part of the contract, Safaricom will refurbish the dressing rooms, a selection of corporate suites, signage and carry out other improvements to the facilities but maintenance and management of the stadium remains with the SSMB.

“Safaricom becomes the first local corporate to be awarded the Naming and Branding Rights for the stadium. This is in line with our strategic direction to work with corporates in order to improve and develop sports facilities across the country,” said Rakki Asman, Public Relations Officer of the SSMB in the statement.

The entry of Safaricom is expected to encourage interest from other corporates in similar partnerships with the SSMB.

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Safaricom Subscribers Experience Call And Text Black Out

With the ongoing investigations by the CID in regards about the Westgate Mall terror attack Mobile Telecommunication CEO’s were not left aside.

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The Mobile Telecommunication companies on Tuesday 8th October had to record statements and also hold a press conference for the same. The Claim ? CCK claims that the Westgate Mall Terrorists used unregistered sim cards to plan and implement their attack.

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Now Safaricom subscribers were left on the dark on Tuesday at 11pm when phone calls and texts were not going through for like 30 mins. This put a lot of questions and complaints from the Safaricom Subscribers who said when they tried to call and the message they got was that their line was not registered.

This left most of the users clueless with most of them saying that they had originally registered and some say they had an Mpesa account which automatically qualifies one for registration as a subscriber.

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